Gallup Management Journal
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Restorative Theme

How a self-deprecating manager turned a call center around -- and built it into the largest and best in this telecommunications company
Why does it matter when a boss takes a personal interest in his employees? Just ask the people at a Qwest call center who once faced an uncertain future and, inspired by a great manager, turned it into the biggest and best site in the company.
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The best managers know how to spot talents, turn them into strengths, and increase their companies' productivity exponentially. They accomplish this by getting employees to apply their gifts in roles that suit and stretch their talents.
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People strong in the Restorative theme are adept at dealing with problems. They are good at figuring out what is wrong and resolving it.
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