SOURCE: http://gmj.gallup.com CONTACT: The Gallup Management Journal INFORMATION: Editorial and Executive Offices1251 Avenue of the Americas, Suite 2350New York, NY 10020888-274-5447
An American hero explains why executives must invest in the poor
November 11, 2009
Neglecting the poor is bad for business, says General Russel Honoré of Hurricane Katrina fame. That’s because every kid who grows up believing that his greatest opportunities lie in crime -- or that she doesn’t need an education -- is human capital down the drain.
The most successful leaders in the future will understand their constituencies’ state of mind, says Gallup CEO Jim Clifton. And state of mind is everything that matters to leadership: talent, innovation, entrepreneurship, creativity, optimism, determination, and all the other things that create economic growth.
Emotion frames the employee-customer encounter. This is the second rule of HumanSigma management, and Alegent Health applied it to create a culture that emotionally engages its employees and customers. The result has been greater performance in the metrics that matter most.
All eyes will be on the U.S. economy over the next 12 months. The outlook is of particular importance to executives and managers, who have to make short- and long-term decisions for their organizations as economic news continues to unfold. Here, two leading economists offer their blunt assessment. Warning: Don’t expect good news for a while.
