Unions

Employee Engagement and Labor Relations

Thu, 10 Sep 2009 10:00:00 GMT

Gallup offers insights into a perennially controversial subject: why employees are more or less likely to form unions in their workplaces. This is a particularly hot topic right now as pending legislation before the U.S. Congress aims to make it easier for employees to organize.

Confronting the Last Taboo: Pay

Thu, 09 Oct 2008 10:00:00 GMT

Leading economist Alan Krueger argues that companies can get away with paying lower wages than competitors without losing many employees, though there are hidden costs. He also says that organizations are right to keep pay a secret.

Do Your Employees Trust You?

Thu, 14 Aug 2008 10:00:00 GMT

An expert on well-being, John Helliwell explores the connection between distrust and unionization, why too much paperwork can cause workers to feel less engaged, and why we are apt to keep office politics alive, even when it makes us unhappy.

The Tenth Element of Great Managing

Thu, 14 Feb 2008 00:00:00 GMT

Measured by the statement "I have a best friend at work," this element has proven to be incredibly controversial to executives. But those business leaders who think friendships are none of their business don’t understand human nature, according to the authors of 12: The Elements of Great Managing.

Can Managers Engage Union Employees?

Thu, 11 May 2006 00:00:00 GMT

Executives and managers tackled this and other organized labor-related questions at a recent gathering in Washington, D.C. The 25 participants came from companies in a variety of industries, but all of them must deal with unions in one way or another. Their insights are invaluable to any executive managing a unionized workforce.

Unions and Management: A Blissful Marriage?

Thu, 09 Mar 2006 00:00:00 GMT

No one said forging a productive, cooperative relationship with unionized workers is easy. But smart, forward-thinking executives are doing it. This is particularly true in call centers, where managers are overcoming problems like poor attendance and waning morale to build lasting, and profitable, partnerships. Those managers and union leaders offer tips for creating a win-win scenario.

Becoming the Best at Qwest

Thu, 13 Jan 2005 00:00:00 GMT

Why does it matter when a boss takes a personal interest in his employees? Just ask the people at a Qwest call center who once faced an uncertain future and, inspired by a great manager, turned it into the biggest and best site in the company.