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A prominent psychologist says executives must keep hope alive -- it’s actually a business imperative
June 25, 2009
It’s easy to cultivate a sense of doom at the moment, and there are ample reasons to give up hope. But business leaders should resist the tide of negativity, says a prominent psychologist. That’s because hope serves a bottom-line business purpose.
Contrary to their every instinct, managers should actually encourage their workers to chit-chat, to gather around the water cooler -- even to gossip. An MIT researcher reveals why these guilty pleasures are, in fact, good for a company's productivity.
Measuring internal customer service is driving positive results in one of the world’s biggest medical equipment companies. This profile of a major division of Stryker -- with 1,800 employees in 21 countries who speak almost two dozen different languages -- reveals how.
Measured by the statement "I have a best friend at work," this element has proven to be incredibly controversial to executives. But those business leaders who think friendships are none of their business don’t understand human nature, according to the authors of 12: The Elements of Great Managing.
