Measured by the statement "I have a best friend at work," this element has proven to be incredibly controversial to executives. But those business leaders who think friendships are none of their business don’t understand human nature, according to the authors of 12: The Elements of Great Managing.
It matters a lot to employees if their opinions count. That's because people work much harder at something that is at least partly their own idea, according to the authors of 12: The Elements of Great Managing.
Productivity can't get off the ground if employees don't have the right materials and equipment, according to a Gallup study of millions of workers. The authors of the New York Times bestseller 12: The Elements of Great Managing explore this particular management element in depth.