Employees may be motivated by many different things, but they all strive for recognition and praise. And they need that positive feedback at least every seven days, according to the authors of 12: The Elements of Great Managing -- a New York Times bestseller that draws on 10 million workplace interviews.
The long-awaited follow-up to the management bestseller First, Break All the Rules is out this month. In this interview, Rodd Wagner and James K. Harter, Ph.D., authors of 12: The Elements of Great Managing, reveal how human nature affects business performance, why legislating processes dooms outcomes, and why praising employees yields such high profits.