Organic Growth http://gmj.gallup.com/ http://backend.userland.com/rss Gallup WebTeam Globalization has inspired this fascinating turn of events: The type of management science usually reserved for large, multinational companies is starting to be applied to small businesses in Mexico -- and it's boosting bottom lines. Find out how. http://gmj.gallup.com/content/104785/Small-Companies-Big-Results-Mexico.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication http://gmj.gallup.com/content/104785/Small-Companies-Big-Results-Mexico.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Thu, 13 Mar 2008 05:00:00 GMT The authors of Human Sigma: Managing the Employee-Customer Encounter tell why people are the fulcrum of profitability and why it’s tempting to replace workers with machines -- and why you really, really shouldn’t. http://gmj.gallup.com/content/104170/When-Engaged-Employees-Meet-Engaged-Customers.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication http://gmj.gallup.com/content/104170/When-Engaged-Employees-Meet-Engaged-Customers.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Thu, 14 Feb 2008 06:00:00 GMT Gallup's World Poll, the first of its kind, reveals new findings on the "great global dream" and how it will affect the rise of the next economic empire. Jim Clifton, Gallup's chairman and CEO, offers an in-depth analysis of the study's implications for leaders. http://gmj.gallup.com/content/101680/Global-Migration-Patterns-Job-Creation.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication http://gmj.gallup.com/content/101680/Global-Migration-Patterns-Job-Creation.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Thu, 11 Oct 2007 05:00:00 GMT Business leaders, researchers, academics, and management consultants alike have found that customer satisfaction is, by itself, a relatively poor indicator of future customer behavior. And the data support their concern, say the authors of Human Sigma: Managing the Employee-Customer Encounter (Gallup Press, November 2007). http://gmj.gallup.com/content/28564/Customer-Satisfaction-Flawed-Measure.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication http://gmj.gallup.com/content/28564/Customer-Satisfaction-Flawed-Measure.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Thu, 13 Sep 2007 05:00:00 GMT The precepts of the Positive Psychology movement have profound implications for both huge multinational corporations and the micro-enterprises that represent the seeds of a better future in developing nations. Business leaders and leading social scientists explain why. http://gmj.gallup.com/content/25852/How-Good-Feelings-Boost-Bottom-Lines.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication http://gmj.gallup.com/content/25852/How-Good-Feelings-Boost-Bottom-Lines.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Thu, 14 Dec 2006 06:00:00 GMT Most companies face barriers that prevent them from fully engaging customers and employees. This article explores the root causes of these barriers. It shows how to permanently remove them to clear a path to greater engagement. http://gmj.gallup.com/content/25711/Why-Youre-Failing-Engage-Customers.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication http://gmj.gallup.com/content/25711/Why-Youre-Failing-Engage-Customers.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Thu, 14 Dec 2006 06:00:00 GMT Most companies face barriers that prevent them from fully engaging customers and employees. Some of those obstacles are rooted in well-intentioned company rules and policies. This article, the first in a two-part series, highlights the key characteristics of those barriers, as revealed by Gallup research. http://gmj.gallup.com/content/25345/Failing-Engage.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication http://gmj.gallup.com/content/25345/Failing-Engage.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Thu, 09 Nov 2006 06:00:00 GMT Every interaction with a customer -- such as a new sales opportunity or complaint handling -- is a chance to develop a relationship and build an emotional connection. HumanSigma looks at the quality of the employee-customer encounter and provides a method for assessing it and a disciplined process for managing and improving it. http://gmj.gallup.com/content/20764/Unlocking-Customer-Service-Excellence.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication http://gmj.gallup.com/content/20764/Unlocking-Customer-Service-Excellence.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Thu, 12 Jan 2006 06:00:00 GMT For more than two decades, this global company has delivered at least 20% organic growth annually. Stryker executives attribute this achievement largely to recruiting people who have the right innate talents to drive the business forward. Indeed, attracting and retaining a high-performing and self-motivated workforce is central to the company's corporate strategy. http://gmj.gallup.com/content/19090/Stryker-Selects-Top-Talent.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication http://gmj.gallup.com/content/19090/Stryker-Selects-Top-Talent.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Thu, 10 Nov 2005 06:00:00 GMT Executives from some of the world's leading retailers report that they want more business from their current customer base. The question on all of their minds is: How can their companies achieve this aim? Here are four key strategies these leaders are pursuing. http://gmj.gallup.com/content/17704/Driving-Organic-Growth-Retail.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication http://gmj.gallup.com/content/17704/Driving-Organic-Growth-Retail.aspx?utm_source=tagrss&utm_medium=rss&utm_campaign=syndication Thu, 11 Aug 2005 05:00:00 GMT