SOURCE: http://gmj.gallup.com CONTACT: The Gallup Management Journal INFORMATION: Editorial and Executive Offices1251 Avenue of the Americas, Suite 2350New York, NY 10020888-274-5447
Faced with insufficient staff and low morale, one healthcare-system manager shows how to energize a team
February 12, 2004
Dietitians at St. Mary's/Duluth Clinic Health System were at a crossroads. Their team didn't have enough people and felt ignored. Their workspace was "dismal." A few were quietly threatening to resign. Here's how one manager attacked this problem and raised employee engagement from average to extraordinary -- in just a year.
People strong in the Individualization theme are intrigued with the unique qualities of each person. They have a gift for figuring out how people who are different can work together productively.
