HumanSigma

Transformational Change in Higher Education

Thu, 12 Jun 2008 00:00:00 GMT

Nova Southeastern University in Florida has gone to vast lengths to build its brand, in much the same way a successful business would. Here's how the school applied management practices commonly used in corporations and governmental organizations to its brand-building effort.

Knowing Your Company's Vital Signs

Thu, 13 Mar 2008 00:00:00 GMT

Employee and customer engagement are leading indicators of financial performance. The authors of Human Sigma: Managing the Employee-Customer Encounter explain.

When Engaged Employees Meet Engaged Customers

Thu, 14 Feb 2008 00:00:00 GMT

The authors of Human Sigma: Managing the Employee-Customer Encounter tell why people are the fulcrum of profitability and why it's tempting to replace workers with machines -- and why you really, really shouldn't.

Understanding the Nature of Talent

Thu, 10 Jan 2008 00:00:00 GMT

When evaluating and developing employees, managers must distinguish what's innate in them (talent) from what can be changed or acquired (knowledge and skills). The authors of Human Sigma: Managing the Employee-Customer Encounter dig deeper into this crucial distinction.

How Employee and Customer Engagement Interact

Thu, 13 Dec 2007 00:00:00 GMT

Conventional management wisdom holds that engaged employees create engaged customers who foster organizational success by delivering positive financial outcomes. Though this theory has some validity, the reality is more complex, according to the authors of Human Sigma.

Human Sigma: Bringing Excellence to Managing People

Thu, 08 Nov 2007 00:00:00 GMT

Six Sigma transformed the manufacturing side of business, bringing excellence, quality, and conformity to finished goods. Now, Human Sigma, a new Gallup Press book, will bring the same excellence to the greatest challenge in business today -- managing people.

Where Employee Engagement Happens

Thu, 08 Nov 2007 00:00:00 GMT

Executives cannot legislate a high-performing culture with just mission statements. Engagement must grow organically, one workgroup at a time, according to the authors of Human Sigma: Managing the Employee-Customer Encounter.

Return on Investment in Engaging Employees

Thu, 01 Nov 2007 00:00:00 GMT

Gallup research shows that the earnings-per-share (EPS) growth rate of top-performing organizations is 2.6 times that of below-average organizations. This difference in EPS growth rate illustrates one of the principal benefits of building a critical mass of engaged employees.

Human Sigma: Managing the Employee-Customer Encounter

Wed, 17 Oct 2007 00:00:00 GMT

Six Sigma changed the face of manufacturing quality, creating excellence by reducing variance in finished goods, revolutionizing businesses, and boosting profits. Now, Human Sigma is poised to do the same for sales and service organizations.

Five New Rules for Management

Thu, 11 Oct 2007 00:00:00 GMT

The world's best companies unleash the power of their human systems, and the worst fail to do so. So write the authors of Human Sigma: Managing the Employee-Customer Encounter, due out next month from Gallup Press. Here, they reveal key lessons from leading-edge organizations.

Turning a Crisis Into an Opportunity

Thu, 13 Sep 2007 00:00:00 GMT

Like many Asian banks, Siam Commercial Bank suffered tremendously during the 1997-98 financial crisis. But it managed not only to pick up the pieces and regroup -- it moved to the front of the pack. Here's that company's success story, which offers a model for any business going through wrenching, and possibly fatal, change.