Financial Services http://gmj.gallup.com/ http://backend.userland.com/rss Gallup WebTeam Bankers know plenty about their customers. They know their demographic data, their transaction activity, and their financial history. They likely know every necessary personal detail that will protect their assets. But do customers know their bankers? Probably not, Gallup says. http://gmj.gallup.com/content/120731/Bankers-Meet-Customers.aspx?CSTS=tagrss Thu, 04 Jun 2009 10:00:00 GMT Since the financial crisis began last year, more than 30 banks have gone under in the United States alone. U.S. Bank’s financials, however, remain fundamentally sound, thanks to its conservative lending practices and an intense focus on people. http://gmj.gallup.com/content/117256/Bank-Weathers-Crisis.aspx?CSTS=tagrss Tue, 07 Apr 2009 10:00:00 GMT You might be surprised to know which channel remains most popular with bank customers, according to the results of a recent Gallup survey. A financial services expert explains why companies need to pay close attention to their customers’ preferences. http://gmj.gallup.com/content/116488/People-Banking.aspx?CSTS=tagrss Thu, 12 Mar 2009 10:00:00 GMT Amid the banking industry’s well-documented woes, the image of bankers was bound to take a hit. And so it has: The percentage of Americans who give bankers high marks for their honesty and ethics plunged to an all-time low in 2008. Here’s how to turn that opinion around. http://gmj.gallup.com/content/113626/How-Banks-Can-Save-Themselves.aspx?CSTS=tagrss Thu, 08 Jan 2009 09:00:00 GMT All eyes will be on the U.S. economy over the next 12 months. The outlook is of particular importance to executives and managers, who have to make short- and long-term decisions for their organizations as economic news continues to unfold. Here, two leading economists offer their blunt assessment. Warning: Don’t expect good news for a while. http://gmj.gallup.com/content/113539/What-Expect-2009.aspx?CSTS=tagrss Thu, 01 Jan 2009 10:00:00 GMT Organizations can’t measure and manage employee and customer experiences as separate entities. This is the first rule of HumanSigma. Here’s how two very different companies -- ASB Bank and Waste Management, Inc. -- applied the rule to make their businesses more productive and profitable. http://gmj.gallup.com/content/111820/HumanSigma-Rule.aspx?CSTS=tagrss Thu, 13 Nov 2008 00:00:00 GMT “The unemployment rate shot up by half a percentage point in May, the biggest single-month increase in over twenty years,” notes Princeton economist Alan Krueger. The job cuts have hit the retail and financial services sectors particularly hard, and they illustrate problems in the economy in general. But they also point to opportunities for forward-thinking business leaders. http://gmj.gallup.com/content/108556/Amid-Job-Losses-All-Isnt-Lost.aspx?CSTS=tagrss Thu, 10 Jul 2008 00:00:00 GMT When its sponsor, United Airlines, was facing bankruptcy, Alliant Credit Union had to break out on its own -- there was no other option. Here's how the company learned to be successful on its own terms. http://gmj.gallup.com/content/28015/Successfully-Forging-New-Path.aspx?CSTS=tagrss Thu, 12 Jul 2007 00:00:00 GMT If financial services firms really want to win back the public’s trust, they must go beyond simply following the rules. Anyone can comply with Sarbanes-Oxley, but only superior firms truly engage their customers. http://gmj.gallup.com/content/1195/Beyond-Complying-Law.aspx?CSTS=tagrss Thu, 09 Oct 2003 00:00:00 GMT Holding onto a customer has never been harder -- or more important. Proprietary Gallup research shows that the key to wooing customers isn't price or even product. It's emotion. Here's how to win over fickle customers and make them love you for life. http://gmj.gallup.com/content/745/Constant-Customer.aspx?CSTS=tagrss Sun, 17 Jun 2001 00:00:00 GMT