Employee Engagement

Whom Do You Trust?

Thu, 29 Oct 2009 10:00:00 GMT

In a good collaboration, 58% of partners strongly agree that they trust each other. Trust is indeed essential in partnerships, as every partner needs to be able to depend on his counterpart for the collaboration to achieve excellence, say the authors of Power of 2.

The Economic Crisis: A Leadership Challenge

Tue, 12 May 2009 10:00:00 GMT

The economy may get worse before it gets better: Most economists say the U.S. GDP will turn around by mid-2009, but the unemployment rate will continue to climb through 2010. Here’s how executives can keep employees engaged in this rough economic climate.

Hospitals: Never Have a Never Event

Thu, 07 May 2009 10:00:00 GMT

Medical errors are responsible for injury in 1 out of every 25 hospital patients and perhaps up to 98,000 deaths each year. These events are not only tragic -- they’re costly. An engaged staff can cure this problem.

Making Mergers Work

Tue, 05 May 2009 10:00:00 GMT

Mergers, acquisitions, joint marketing agreements: Some thrive; many fail. Two management experts say that successful corporate marriages aren’t all that different from productive partnerships between two colleagues. Here are the eight elements of a prosperous merger.

How U.S. Bank Weathers the Crisis

Tue, 07 Apr 2009 10:00:00 GMT

Since the financial crisis began last year, more than 30 banks have gone under in the United States alone. U.S. Bank’s financials, however, remain fundamentally sound, thanks to its conservative lending practices and an intense focus on people.

What if the Recession Endures?

Thu, 02 Apr 2009 11:30:00 GMT

Despite small signs that the economy is improving, executives and managers are hunkering down for what could still be a long economic downturn. Here’s how to keep teams engaged until the economy improves -- whenever that is.

Building Engagement in This Economic Crisis

Thu, 19 Feb 2009 10:00:00 GMT

The global economy is floundering, but there’s little managers can do about forces beyond their control. There are, however, things they can do to protect their companies, their employees, and themselves. In fact, engaging employees could mean their company’s survival.

HumanSigma Rule #2

Thu, 05 Feb 2009 10:00:00 GMT

Emotion frames the employee-customer encounter. This is the second rule of HumanSigma management, and Alegent Health applied it to create a culture that emotionally engages its employees and customers. The result has been greater performance in the metrics that matter most.

HumanSigma Rule #1

Thu, 13 Nov 2008 00:00:00 GMT

Organizations can’t measure and manage employee and customer experiences as separate entities. This is the first rule of HumanSigma. Here’s how two very different companies -- ASB Bank and Waste Management, Inc. -- applied the rule to make their businesses more productive and profitable.

Your Organization’s Survival Plan

Thu, 13 Nov 2008 00:00:00 GMT

Amid this economic crisis, severe budget cutting is inevitable and has already begun in many organizations. But when it comes to figuring out where to make those cuts, think long and hard before you act. According to three top Gallup management experts, when the going gets tough, high-performing companies actually double down their investments in people.