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Upscale clothier Jack Mitchell, author of Hug Your People, tells why positivity is good for productivity and profits
April 10, 2008
Upscale clothier Jack Mitchell, author of the bestseller Hug Your Customers and CEO of Mitchells/Richards/Marshs, explains his infectiously enthusiastic approach to management in his latest book, Hug Your People. In this interview, Mitchell tells why positivity is good for productivity and profits.
Why does it matter so much to employees that someone at work cares about them? It's because their need for bonding extends far beyond their homes, churches, and neighborhoods, according to the authors of the New York Times bestseller 12: The Elements of Great Managing.
Nearly one quarter of U.S. employees -- and 51% of actively disengaged workers -- would sack their managers if given the chance, according to the latest GMJ survey. Engaged employees, however, are far more charitable to their supervisors.
If the Thai government is counting on that country's employees to fuel a vibrant, progressive economy, it should be forewarned that its efforts may remain stuck in neutral. A recent Gallup Employee Engagement Index survey in Thailand revealed that "engaged" employees make up only 12% of the country's employee population.
