Element 1 Expectations

The First Element of Great Managing

Thu, 08 Feb 2007 00:00:00 GMT

Making sure employees know what's expected of them at work is the foundation of management. Supported by decades of Gallup research, the authors of 12: The Elements of Great Managing explain why.

Marketers: Don't Ignore Your Company's Employees

Thu, 12 Jan 2006 00:00:00 GMT

In creating their brand images, businesses typically focus on the external world. They take a walk outside the organization to see how they look through the eyes of the prospects and customers they hope to entice. But too often, those companies overlook an audience that's every bit as important as the external one: the employees who "live" the brand every day.

Fixing a "Sneaky Broke" Hotel

Thu, 13 Oct 2005 00:00:00 GMT

How a focused and determined new manager of an underperforming hotel tightened expectations, showed the staff their potential, and turned the property's finances around.

Grim News for Japan's Managers

Thu, 14 Jul 2005 00:00:00 GMT

More than 90% of the country's workforce isn't engaged at work. And that's just one alarming statistic from a recent Gallup study. How should Japan's executives tackle this problem?

“One Store, One Team” at Best Buy

Thu, 12 Aug 2004 00:00:00 GMT

Soon after assuming responsibility for a Best Buy store, one of Eric Taverna’s big challenges was to harness the energy of his employees. His approach -- and its positive, long-term effects -- offer lessons to managers across all industries on how to build a committed workforce.

B&Q Boosts Employee Engagement -- and Profits

Thu, 08 May 2003 00:00:00 GMT

When corporate leaders say, "Our people are our most valuable asset," they're usually expressing an emotion, not citing evidence. But at B&Q, Europe's largest home improvement retailer, the importance of people is a matter of quantifiable fact. B&Q has amassed statistically valid proof that engaged employees are key to greater productivity and customer engagement, and, by extension, higher profits.

Giving Them What They Deserve

Thu, 10 Apr 2003 00:00:00 GMT

Most pay systems reward equality, not excellence. They repel top performers and coddle the mediocre. Is your company's performance plan driving away your best people?

A Failure to Communicate

Thu, 12 Dec 2002 00:00:00 GMT

How well do you set expectations for your sales team? You might be surprised by how poorly your reps rate your performance in this critical area. Here's how to make sure you are communicating clearly -- and in a way that delivers measurable results.

The Four Disciplines of Sustainable Growth

Thu, 26 Sep 2002 00:00:00 GMT

Engaged employees are more productive, more profitable, and more customer-focused, and they're less likely to jump ship. But most companies struggle to engage their workers -- in fact, Gallup research shows that 70% of U.S. employees are not engaged at work. Why are businesses so ineffective at engaging their people? And what can they do to build workplaces that foster higher levels of employee engagement? This special report offers powerful solutions.

Optimize

Sat, 15 Dec 2001 00:00:00 GMT

Many companies start with an idea of how to make the company grow, then work from the top down to get the job done. But grand plans have a tendency to unravel somewhere down the chain of command, often when front-line managers and workers fail to meet customers' expectations. What separates businesses that thrive from those that founder?