Consumers http://gmj.gallup.com/ http://backend.userland.com/rss Gallup WebTeam “Think globally, act locally.” Microbiologist Rene Dubos’ famous quote applies directly to Gallup’s HumanSigma science: A business can achieve consistent performance improvement and sustainable growth when it focuses its energy on managing the employee-customer interactions at the local level. http://gmj.gallup.com/content/122225/HumanSigma-Rule.aspx?CSTS=tagrss Tue, 11 Aug 2009 10:00:00 GMT Organizations worldwide are undergoing a frenzy of cost cutting as the global recession deepens, with seemingly no end in sight. But there’s actually an area where companies can, and should, increase budgets: creating dialogue with customers. http://gmj.gallup.com/content/116923/Failure-Communicate.aspx?CSTS=tagrss Thu, 19 Mar 2009 10:00:00 GMT You might be surprised to know which channel remains most popular with bank customers, according to the results of a recent Gallup survey. A financial services expert explains why companies need to pay close attention to their customers’ preferences. http://gmj.gallup.com/content/116488/People-Banking.aspx?CSTS=tagrss Thu, 12 Mar 2009 10:00:00 GMT Emotion frames the employee-customer encounter. This is the second rule of HumanSigma management, and Alegent Health applied it to create a culture that emotionally engages its employees and customers. The result has been greater performance in the metrics that matter most. http://gmj.gallup.com/content/114058/HumanSigma-Rule.aspx?CSTS=tagrss Thu, 05 Feb 2009 10:00:00 GMT Amid the banking industry’s well-documented woes, the image of bankers was bound to take a hit. And so it has: The percentage of Americans who give bankers high marks for their honesty and ethics plunged to an all-time low in 2008. Here’s how to turn that opinion around. http://gmj.gallup.com/content/113626/How-Banks-Can-Save-Themselves.aspx?CSTS=tagrss Thu, 08 Jan 2009 09:00:00 GMT Companies everywhere are facing the harsh realities of a global recession. Each day brings stories of organizations cutting staff, shedding brands, and even pondering bankruptcy. But be forewarned: Every cut has an impact beyond today’s bottom line. http://gmj.gallup.com/content/113614/Whos-Caring-Customers.aspx?CSTS=tagrss Thu, 08 Jan 2009 09:00:00 GMT Gallup’s chief economist points to the incoming president’s most pressing economic concerns and how to solve them. He explains why policymakers keep dropping the ball and how Barack Obama can avoid doing the same. And he discusses what Obama and business leaders should expect in 2009, some of which is actually good news -- though most of it isn’t. http://gmj.gallup.com/content/112903/What-Obama-Should.aspx?CSTS=tagrss Thu, 11 Dec 2008 11:00:00 GMT Organizations can’t measure and manage employee and customer experiences as separate entities. This is the first rule of HumanSigma. Here’s how two very different companies -- ASB Bank and Waste Management, Inc. -- applied the rule to make their businesses more productive and profitable. http://gmj.gallup.com/content/111820/HumanSigma-Rule.aspx?CSTS=tagrss Thu, 13 Nov 2008 00:00:00 GMT Fulfilling the requirements of an Islamic customer base and complying with Islamic banking principles isn’t easy, and few banks do it well. But for any bank serving a large Muslim population, the effort can be worth it. http://gmj.gallup.com/content/109360/Islamic-Banking-Means-Western-Opportunity.aspx?CSTS=tagrss Thu, 14 Aug 2008 10:00:00 GMT Financial services expert Douglas Berlon is a 20-year veteran of the banking industry who was a top executive for a major financial institution. In this candid, gloves-off interview, he assesses the effect of the subprime meltdown on the industry and the impact it will have on consumers. He also questions the effectiveness of the federal stimulus package. http://gmj.gallup.com/content/105988/Whats-Next-Banks.aspx?CSTS=tagrss Thu, 10 Apr 2008 00:00:00 GMT