Consumers

Does Your Technology Engage Your Customers?Subscription Required

Banks, airlines, and retailers have been creating new ways to interact with customers. But many are missing an opportunity to use technology to engage them.

June 12, 2008
Organizations continually feel pressure to improve efficiency and reduce costs while also meeting the demands of their increasingly time-starved customer base. Customers constantly seek speedier and more convenient access, wherever and whenever they might feel the need. Although technology should be able to directly address the demands of both company and customer, it isn't doing so effectively enough. Here's why. Read the Full Article >>
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Re-Learning EconomicsSubscription Required

Robert Frank, author of The Economic Naturalist, shares his take on the “miserably bad job” most colleges do of teaching economics and explains the effect it has on economic decision making. He also tells why simple questions like the ones his students pose have implications from the classroom to the CEO suite.

Who’s Afraid of China’s Economic Might?Subscription Required

Many people are, particularly in the U.S. It's time for a reality check. Two experts reveal how the economic boom has actually changed China, what stands in the way of the country's further growth, and what companies from other countries should know before they try to set up shop there.

What’s Next for Banks?Subscription Required

Financial services expert Douglas Berlon is a 20-year veteran of the banking industry who was a top executive for a major financial institution. In this candid, gloves-off interview, he assesses the effect of the subprime meltdown on the industry and the impact it will have on consumers. He also questions the effectiveness of the federal stimulus package.

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