Business Services

Restoring B2B Customers’ Confidence

Thu, 27 Aug 2009 10:00:00 GMT

The recession is perhaps hardest on business-to-business companies; as the consumer economy wheezes, the B2B economy chokes. A few B2Bs -- the ones that really meet their customers’ needs -- will survive. But can they do that without rolling over on price?

B2B Customers Have Feelings Too

Thu, 14 May 2009 13:15:00 GMT

Only 22% of business-to-business customers are engaged, and just 13% are fully engaged. The reason? A small percentage of B2B companies focus on engaging customers emotionally. The other companies believe they need only emphasize price, speed, and efficiency.

Help Wanted in India

Thu, 10 Jul 2008 00:00:00 GMT

With net sales of $6 billion in 2007 and with enough might and fame to attract knowledge workers, Stryker is a prominent company worldwide. Yet even this highly successful global business faced major hurdles in hiring talented software developers and engineers in India.

Does Your Technology Engage Your Customers?

Thu, 12 Jun 2008 00:00:00 GMT

Organizations continually feel pressure to improve efficiency and reduce costs while also meeting the demands of their increasingly time-starved customer base. Customers constantly seek speedier and more convenient access, wherever and whenever they might feel the need. Although technology should be able to directly address the demands of both company and customer, it isn't doing so effectively enough. Here's why.

Getting Six Billion People Online

Thu, 11 May 2006 00:00:00 GMT

That's the goal of one of the Net's creators, Vinton Cerf, now a top executive at Google. In this interview, Dr. Cerf talks about how he wants to spread investment in Internet technology. He also speaks candidly about Google's next moves, what he sees as the real threats to the Net, and what's going on with Google in China.

The Future of the Internet

Thu, 13 Apr 2006 00:00:00 GMT

Who better to predict where the Net is heading than one of its creators, Vinton Cerf? In this wide-ranging interview -- the first of two parts -- Dr. Cerf tells how the Internet was born and how it will continue to impact business in the future. He also weighs in on the social implications of his invention.

Securing Growth Through a Great Workplace

Thu, 09 Jun 2005 00:00:00 GMT

In an industry with chronic turnover, Weiser Security has discovered an innovative way to retain talented employees while keeping customers engaged. The company has created a model that organizations in any industry can follow.

Be Nice: It's Good for Business

Thu, 12 Aug 2004 00:00:00 GMT

In an interview, Tom Rath, coauthor of How Full Is Your Bucket?, explains how negativity hurts American business -- and describes the right and wrong ways to recognize employees' good work.

Tuning Up Your Talent Engine

Sat, 15 Sep 2001 00:00:00 GMT

Every year corporations spend millions of dollars attracting, training and retaining their employees, but few can quantify the return on their investment. But SAP Americas may have begun to crack the code. Using a new series of metrics designed by Gallup to identify the sources of turnover, SAP can test the revenue consequences of human capital investment options.

Pushing the Envelope

Sun, 17 Jun 2001 00:00:00 GMT

The U.S. Postal Service handles 200 billion pieces of mail a year -- and faces an awesome customer service challenge. The U.S.P.S. wanted to link data to specific postal centers and people to fix problems and increase customer satisfaction. Find out how a new Web-based reporting system provides those links.