Behavioral Economics

The Next Generation of Leadership

Thu, 05 Nov 2009 10:00:00 GMT

The most successful leaders in the future will understand their constituencies’ state of mind, says Gallup CEO Jim Clifton. And state of mind is everything that matters to leadership: talent, innovation, entrepreneurship, creativity, optimism, determination, and all the other things that create economic growth.

HumanSigma Rule #2

Thu, 05 Feb 2009 10:00:00 GMT

Emotion frames the employee-customer encounter. This is the second rule of HumanSigma management, and Alegent Health applied it to create a culture that emotionally engages its employees and customers. The result has been greater performance in the metrics that matter most.

What to Expect in 2009

Thu, 01 Jan 2009 10:00:00 GMT

All eyes will be on the U.S. economy over the next 12 months. The outlook is of particular importance to executives and managers, who have to make short- and long-term decisions for their organizations as economic news continues to unfold. Here, two leading economists offer their blunt assessment. Warning: Don’t expect good news for a while.

News Flash: Workplace Socializing Is Productive

Thu, 13 Nov 2008 00:00:00 GMT

Contrary to their every instinct, managers should actually encourage their workers to chit-chat, to gather around the water cooler -- even to gossip. An MIT researcher reveals why these guilty pleasures are, in fact, good for a company's productivity.

Do Your Employees Trust You?

Thu, 14 Aug 2008 10:00:00 GMT

An expert on well-being, John Helliwell explores the connection between distrust and unionization, why too much paperwork can cause workers to feel less engaged, and why we are apt to keep office politics alive, even when it makes us unhappy.

The Economics of Happiness

Thu, 10 Jan 2008 00:00:00 GMT

Leading economists are joining researchers who seek new approaches to measuring -- and influencing -- well-being. Here are their latest insights into a subject that has implications not only for business executives, but for global leaders too.

The Well-Being Revolution

Thu, 13 Dec 2007 00:00:00 GMT

Leading psychologists think that it’s time to change the way the world thinks about how to create happy, fulfilling, prosperous lives. That’s because well-being does more than make people feel good; it promotes the kind of tangible benefits that can make for stronger, more stable workplaces and societies.

Global Migration Patterns and Job Creation

Thu, 11 Oct 2007 00:00:00 GMT

Gallup’s World Poll, the first of its kind, reveals new findings on the “great global dream” and how it will affect the rise of the next economic empire. Jim Clifton, Gallup's chairman and CEO, offers an in-depth analysis of the study's implications for leaders.

Customer Satisfaction: A Flawed Measure

Thu, 13 Sep 2007 00:00:00 GMT

Business leaders, researchers, academics, and management consultants alike have found that customer satisfaction is, by itself, a relatively poor indicator of future customer behavior. And the data support their concern, say the authors of Human Sigma: Managing the Employee-Customer Encounter (Gallup Press, November 2007).

How Good Feelings Boost Bottom Lines

Thu, 14 Dec 2006 00:00:00 GMT

The precepts of the Positive Psychology movement have profound implications for both huge multinational corporations and the micro-enterprises that represent the seeds of a better future in developing nations. Business leaders and leading social scientists explain why.