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November 19, 2009
Marketers can no longer take it for granted. And whether or not customer loyalty is actually a relic of the past, it shows all the signs of becoming an endangered species. A Gallup branding expert offers a deep dive into what the concept of loyalty really is.
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Power of 2How to Make the Most of Your Partnerships at Work and in Life
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Strengths Based LeadershipGreat Leaders, Teams, and Why People Follow
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Human SigmaManaging the Employee-Customer Encounter
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StrengthsFinder 2.0A New and Upgraded Edition of the Online Test from Gallup's Now, Discover Your Strengths
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The Best of the Gallup Management Journal 2001-2007Insights from the First Seven Years of the GMJ
- View More Books
Gallup Learning Events
- Customer Engagement: Going Beyond Satisfaction Nov. 24, 2009 | London Learn More
How do world-class organizations rise to the top in today's intensely competitive, turbulent global marketplace? High-performance organizations recognize the emotional drivers of human nature and leverage them to drive performance, one customer at a time.
- Great Manager Program Various Dates | Various Locations Learn More or Register
The Great Manager Program incorporates the findings of Gallup's extensive and ongoing research. One of Gallup University's most popular programs, thousands of managers and executives from the world's most prestigious companies have attended.
November 12, 2009
Too many managers focus on fixing people’s weaknesses -- or worse, they simply ignore employees altogether. This doesn’t boost performance. But Gallup has found that if your manager focuses on your strengths, your chances of being actively disengaged at work are only 1 in 100.
November 11, 2009
Neglecting the poor is bad for business, says General Russel Honoré of Hurricane Katrina fame. That’s because every kid who grows up believing that his greatest opportunities lie in crime -- or that she doesn’t need an education -- is human capital down the drain.
November 05, 2009
The most successful leaders in the future will understand their constituencies’ state of mind, says Gallup CEO Jim Clifton. And state of mind is everything that matters to leadership: talent, innovation, entrepreneurship, creativity, optimism, determination, and all the other things that create economic growth.
October 29, 2009
In a good collaboration, 58% of partners strongly agree that they trust each other. Trust is indeed essential in partnerships, as every partner needs to be able to depend on his counterpart for the collaboration to achieve excellence, say the authors of Power of 2.
October 22, 2009
Visionary CEO Ray Anderson, who proudly boasts the moniker “radical industrialist,” says it’s imperative that we save the environment -- but business, not government, must take the lead. In this interview, Anderson explains how other companies can do what his business has done.
Business News and Insights From Gallup.com
November 19, 2009
Reflecting an often-overlooked aspect of today’s job crisis, one in six Americans now mention lack of money or low wages as the most important financial problem facing their families today -- tying a five-year high for the question and more than name healthcare, unemployment, or any other financial issue.
November 19, 2009
Substantially more Americans rate healthcare coverage in the country as excellent or good this year (38%) than did so a year ago (26%). Similarly, more Americans now say they are satisfied with the total cost of U.S. healthcare (26%) than said this a year ago (19%).
November 18, 2009
If a new healthcare bill is passed into law, Americans would be most concerned about its costs, increased government involvement in healthcare, how a new law would affect their personal healthcare situations, and that a new bill would not do enough to expand healthcare access.
November 17, 2009
In every world region, people who say their employer is letting workers go are less likely to be "thriving" and report less favorable moods than those who say their employer is hiring. The effects are most dramatic in the Americas.
