15 March 2001

Picture This: Your Customer

How one company preached, practiced, and benefited from having employees get to know its customers

Many factors prevent suppliers from really "seeing" their customers or intimately understanding customer needs and requirements. These factors include managers who succumb to an "us versus them" mentality, organizational structures hostile to customer needs and short-term pressures that favor expediency over a long-term view. These invisible barriers are tall and sturdy. But seeing beyond or through them is possible when managers think like those athletes who nourish a mental picture of the finish line.
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Call Center Forum

At the Call Center Forum, participants have the opportunity to learn and share best practices and challenges in running dynamic call centers. Gallup will present its latest research on call centers and call center management, and each attending organization will have the opportunity to present its current management initiatives.

The event will take place on November 12-13, 2008, in Washington, D.C. To learn more about the event or to register, visit the Call Center Forum page on the Gallup Consulting Web site, or contact Mary Penner-Lovci (212.548.2940, Krista Volze (402.938.6001) or Amy White (609.279.2233).

For a complete schedule of learning opportunities, visit the Gallup Learning Events page.

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