15 September 2001

The Collective Advantage

Contrary to popular belief, workplace friendships boost profit

by Susan Ellingwood
Many managers assume that friendships get in the way of work. But Gallup research suggests that having a best friend at work can turn a moderately engaged worker into a highly engaged one -- and highly engaged workers contribute more to the bottom line. What type of friendship most enhances a workplace?
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World-Class Employee Engagement

The world's top-performing organizations understand that employee engagement is a force that drives business outcomes and is a leading indicator of financial growth. Beyond the dramatic difference engaged workgroups show in productivity, profitability, safety incidents, and absenteeism, engaged organizations have 2.6 times the growth rate in earnings per share (EPS) compared to organizations with lower engagement in the same industry.

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