22 March 1999

Item 1: Knowing What's Expected

The twelve key dimensions that describe great workgroups (part 2)

Expectations are the milestones we use to measure our progress and, within the workplace, those milestones mark the pathways that guide us toward achievement. If expectations are not clear, we are hesitant, indecisive, and unsure of ourselves.
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See also
The First Element of Great Managing
Discovering the Elements of Great Managing
Marketers: Don't Ignore Your Company's Employees
Fixing a "Sneaky Broke" Hotel
Wake-Up Call for Thailand, Inc.
I Believe You Can Fly

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