17 June 2001

The Human Side of Brand

Why Audi hires workers with the same traits as its luxury cars

Imagine meeting your car dealer for lunch just to catch up. Or imagine a mechanic at the dealership working late because he promised your car would be back to you on time. Sound like a fantasy? Not at Audi USA. So how has Audi transformed branding from a cut-and-dried marketing practice into a force that releases and directs human energy?
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