24 September 2001

Managing During a Crisis

How great managers lead employees during turbulent, fearful times

by Mick Zangari and Benson Smith
The next few weeks and months may be the most challenging time in any manager's career, as employees cope with the horrific events of September 11. Companies that have done the best at managing difficult situations have used these strategies to keep employees engaged during turbulent times.
Smith is coauthor of Discover Your Sales Strengths (Warner Books, February 2003).
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