Heard About Michigan's "Ritzy" New Hospital?

I hope to read this article.

excellent information!
I work in an affluent hospital in Las Vegas, the hotel industry & I have yet to see any of the hospitals latch on to the hotels service mentality.
I am fortunate to have serval family members work for hotels & casinos and they keep me updated on service excellence

Diana R.N.

Is this the complete article?

The actual results will be very interesting and may mean a paradigm shift for us in the healthcare industry.

I Would love to read this report. please post the whole article.

I too would like to see the whole report. At this point, I do not see it.

So often we talk about employee engagement but I think this model may offer an opportunity to impove patient engagement. Once patients get well they need the tools to stay well. Hope we hear a follow up on this project in 2010.
Judy, RN

I would love to see the full article as well.

Appears to be an approach to employee and customer engagement under the same roof (another article. Innovative concept/approach encompassing the fact societie's baby boomer's are becoming this industries number one customer. It will be interesting to monitor the progress to see this out of the box concept come together.

Appears to be an approach to employee and customer engagement under the same roof (another current article). Innovative concept/approach encompassing the fact that baby boomer's are becoming this industries number one customer. It will be interesting to monitor the progress to see this out of the box concept come together.