13 September 2007

Heard About Michigan's "Ritzy" New Hospital?

An acclaimed Ritz-Carlton executive is named president and CEO of a luxury hospital. What does this mean for healthcare?

A GMJ Q&A with Gerard van Grinsven, former Ritz-Carlton executive and CEO of Henry Ford West Bloomfield Hospital
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When an acclaimed Ritz-Carlton executive was named president and CEO of a luxury hospital, it sure caught the attention of the healthcare industry. In this interview, Gerard van Grinsven explains his controversial appointment, how he'll keep his hospital's rates at or below average, and why he thinks his hotel-like hospital is the model that will be emulated in the future.
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Reader Comments
Sheila Kimball on 9/13/2007 1:14:54 PM

I hope to read this article.

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diana grimmesey on 9/13/2007 2:38:10 PM

excellent information!
I work in an affluent hospital in Las Vegas, the hotel industry & I have yet to see any of the hospitals latch on to the hotels service mentality.
I am fortunate to have serval family members work for hotels & casinos and they keep me updated on service excellence

Diana R.N.

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Diana Saucedo on 9/13/2007 2:53:11 PM

Is this the complete article?

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Godfrey Araujo on 9/15/2007 5:27:32 AM

The actual results will be very interesting and may mean a paradigm shift for us in the healthcare industry.

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Rainer Burkle on 9/15/2007 8:42:05 AM

I Would love to read this report. please post the whole article.

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Eric Muhlbaier on 9/17/2007 10:52:24 AM

I too would like to see the whole report. At this point, I do not see it.

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Judith Simpson on 9/21/2007 12:01:59 PM

So often we talk about employee engagement but I think this model may offer an opportunity to impove patient engagement. Once patients get well they need the tools to stay well. Hope we hear a follow up on this project in 2010.
Judy, RN

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Lynn Carruthers on 9/24/2007 2:01:12 PM

I would love to see the full article as well.

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Flora Randall on 10/18/2007 2:11:50 PM



Appears to be an approach to employee and customer engagement under the same roof (another article. Innovative concept/approach encompassing the fact societie's baby boomer's are becoming this industries number one customer. It will be interesting to monitor the progress to see this out of the box concept come together.

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Flora Randall on 10/18/2007 2:14:26 PM



Appears to be an approach to employee and customer engagement under the same roof (another current article). Innovative concept/approach encompassing the fact that baby boomer's are becoming this industries number one customer. It will be interesting to monitor the progress to see this out of the box concept come together.

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