Overcoming deficits is an essential part of the fabric of our
culture. Our books, movies, and folklore are filled with stories of
the underdog who beats one-in-a-million odds. And this leads us to
celebrate those who triumph over their lack of natural ability even
more than we recognize those who capitalize on their innate
talents. As a result, millions of people see these heroes as being
the epitome of the American Dream and set their sights on
conquering major challenges. Unfortunately, this is taking the path
of most resistance.
A misguided maxim?
"You can be anything you want to be, if you just try hard
enough."
Like most people, I embraced this maxim at a young age. Along
with thousands of other kids, I spent a good chunk of my childhood
trying to be the next Michael Jordan. Every day, I practiced
shooting hoops for three to four hours. I went to basketball camps
each summer and tried in every way possible to be a great player.
No matter how hard I worked at it, though, becoming an NBA star
simply wasn't in the cards for me. After giving 100% of my effort
for more than five years, I couldn't even make the junior
varsity team.
Embracing the "You-can-be-anything-you-want to-be" maxim isn't
something we outgrow. Similar scenarios play out in the workplace
every day. A star salesperson thinks she can be a great sales
manager with enough effort. She interviews other managers to gain
insight, reads every book on management she can find, and stays
late every night trying to get the job done -- at the expense of
her family and even her health. Then, a few years into the job, she
realizes that she doesn't have the natural talent to develop other
people. Not only is this a waste of her time, but chances are, she
could have increased her contribution even more if she had stayed
in the sales role -- a role in which she naturally excelled. Yet if
we want additional income, status, or responsibility, most
organizational hierarchies force us into a very different role --
instead of allowing for an entire career of progression within a
specific role that fits our talents.
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What's even more disheartening is the way our fixation on
deficits affects young people in the home and classroom. In every
culture we have studied, the overwhelming majority of parents (77%
in the United States) think that a student's lowest grades
deserve the most time and attention. Parents and teachers
reward excellence with apathy instead of investing more time in the
areas where a child has the most potential for greatness.
The reality is that a person who has always struggled with
numbers is unlikely to be a great accountant or statistician. And
the person without much natural empathy will never be able to
comfort an agitated customer in the warm and sincere way that the
great empathizers can. Even the legendary Michael Jordan, who
embodied the power of raw talent on a basketball court, could not
become, well, the "Michael Jordan" of golf or baseball, no matter
how hard he tried.
This might sound like a heretical point of view, especially for
those of us who grew up believing the essential American myth that
we could become anything we wanted. Yet it's clear from Gallup's
research that each person has greater potential for success in
specific areas, and the key to human development is building on who
you already are.
The following real-life example from Gallup's economic
development work in Puebla, Mexico, provides a basic yet powerful
illustration of what can happen when people focus on their natural
talents.
Hector had always been known as a great shoemaker. In fact,
customers from such far-off places as France claimed that Hector
made the best shoes in the world. Yet for years, he had been
frustrated with his small shoemaking business. Although Hector knew
he was capable of making hundreds of shoes per week, he was
averaging just 30 pairs. When a friend asked him why, Hector
explained that while he was great at producing shoes, he was a poor
salesman -- and terrible when it came to collecting payments. Yet
he spent most of his time working in these areas of weakness.
So, Hector's friend introduced him to Sergio, a natural salesman
and marketer. Just as Hector was known for his craftsmanship,
Sergio could close deals and sell. Given the way their strengths
complemented one another, Hector and Sergio decided to work
together. A year later, this strengths-based duo was producing,
selling, and collecting payment for more than 100 pairs of shoes
per week -- a more than threefold increase.
While this story may seem simplistic, in many cases, aligning
yourself with the right task can be this easy. When we're able to
put most of our energy into developing our natural talents,
extraordinary room for growth exists. So, a revision to the
"You-can-be-anything-you-want-to-be" maxim might be more
accurate:
You cannot be anything you want to be -- but
you can be a lot more of who you already are.