14 September 2006

Who's Driving Innovation at Your Company?

Your most engaged employees, that's who. They're the ones most likely to improve your business with "outside-the-box" thinking, a national GMJ survey reveals.

by Jerry Krueger and Emily Killham
Your most engaged employees, that's who. They're the ones most likely to improve your business with "outside-the-box" thinking. In fact, according to a national Gallup Management Journal survey, employee engagement has a significant effect on team-level innovation and customer-service delivery.

Emily A. Killham, M.A., is a Senior Consultant for Gallup.

Jerry Krueger is a writer for Gallup.

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