11 May 2006

You've Gotten Employee Feedback. Now What?

Workplace surveys are meaningless -- even demoralizing -- unless companies act on the results

by Melissa Dunn Lampe and Joanne Earl
A well-crafted employee survey can help increase engagement. But that's true only if the survey is part of a comprehensive approach to managing engagement. After survey results are available, executives must follow their release with two essential steps: inclusive impact planning and effective changes.
Melissa Dunn Lampe is a Partner of Gallup.
Joanne Earl was a Senior Consultant for Gallup.
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See also
Small Companies, Big Results in Mexico
Successfully Forging a New Path
Anticipating Failure -- Then Adapting to Succeed
Can Your Company Handle Change?
An International Paper Mill Saves Itself
Are You Failing to Engage?
A Caterpillar Dealer Unearths Employee Engagement
What to Do With Employee Survey Results
Can Managers Engage Union Employees?
Worker Disengagement Continues to Cost Singapore
ASB Bank: Good Isn’t Good Enough
Feedback for Real
Taking Feedback to the Bottom Line

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