By aspiring to leave a positive legacy, T.G.I. Friday's manager Dennis Greer took a restaurant his company wanted to close and made it the most profitable in his region. Along the way, he changed some people's lives for the better. Greer's successful management makes for a turnaround story of the most inspiring kind.
Rodd Wagner is a Principal for Gallup. He is coauthor of the
New York Times bestseller
12: The Elements of Great Managing (Gallup Press, December 2006). Wagner's latest book,
Power of 2, is scheduled for publication in November 2009.
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