9 February 2006

This Manager Succeeds -- and Changes Lives

How a T.G.I. Friday's restaurant was saved by a dedicated manager who invested in the development -- and the future -- of his employees

by Rodd Wagner

Coauthor of 12: The Elements of Great Managing (Gallup Press, December 2006)

By aspiring to leave a positive legacy, T.G.I. Friday's manager Dennis Greer took a restaurant his company wanted to close and made it the most profitable in his region. Along the way, he changed some people's lives for the better. Greer's successful management makes for a turnaround story of the most inspiring kind.

Rodd Wagner is a Principal for Gallup. He is coauthor of the New York Times bestseller 12: The Elements of Great Managing (Gallup Press, December 2006).

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