13 October 2005

The Most Powerful Position in Retail

How a great store manager can motivate a team and dramatically improve customer relations -- and sales

by Kurt Deneen
While many other positions in a retail operation are crucial, a great store manager can motivate a team and dramatically improve customer relations -- and sales. This is a story about one such manager.
Kurt Deneen is a Senior Consultant for Gallup.
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See also
Driving Organic Growth in Retail
Moving Mountains at Cabela's
Creating "My Kind of Store"
Building Your "Bench Strength" (Part 1)
“One Store, One Team” at Best Buy

Customer Engagement: Going Beyond Satisfaction

How do world-class organizations rise to the top in today's intensely competitive, turbulent global marketplace? High-performance organizations recognize the emotional drivers of human nature and leverage them to drive performance, one customer at a time.

This event will take place from 08:30 to 11:45 at the Gallup London office (The Adelphi, 1-11 John Adam Street, London WC2N 6HS). There is cost to register. To learn more or to register, visit the Customer Engagement: Going Beyond Satisfaction page on the Gallup Consulting Web site or contact James Rapinac on +44 (0)20 7950 4433.

For a complete schedule of learning opportunities, visit the Gallup Learning Events page.

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Copyright © 2009 Gallup, Inc. All rights reserved.
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