13 October 2005

The Most Powerful Position in Retail

How a great store manager can motivate a team and dramatically improve customer relations -- and sales

by Kurt Deneen
While many other positions in a retail operation are crucial, a great store manager can motivate a team and dramatically improve customer relations -- and sales. This is a story about one such manager.
Kurt Deneen is a Senior Consultant for Gallup.
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See also
Driving Organic Growth in Retail
Moving Mountains at Cabela's
Creating "My Kind of Store"
Building Your "Bench Strength" (Part 1)
“One Store, One Team” at Best Buy

Gallup Retail Forum 2010: From Spenders to Savers

There is a "new normal" in consumer behavior, and the shift from spending to saving may be permanent. Whether retailers prevail or fail will depend on their ability to capture a larger share of the consumer's shrinking wallet.

At the Gallup Retail Forum 2010: From Spenders to Savers event, leaders will discuss the changing retail landscape and generate ideas on how their organizations can serve the new consumer.

The event will take place on April 14, 2010, at the Gallup Irvine office. To learn more or to register, visit the Gallup Retail Forum 2010 page on the Gallup Consulting Web site, or contact Mary Penner-Lovci (212.548.2940) or Krista Volzke (402.938.6001).

For a complete schedule of learning opportunities, visit the Gallup Learning Events page.

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