11 August 2005

Driving Organic Growth in Retail

Leading industry executives report four keys to boosting store-level performance

by Kurt Deneen
Executives from some of the world's leading retailers report that they want more business from their current customer base. The question on all of their minds is: How can their companies achieve this aim? Here are four key strategies these leaders are pursuing.
Kurt Deneen is a Senior Consultant for Gallup.
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See also
Beyond the Blackberry
The Most Powerful Position in Retail
Good to Great? Or Lousy to Good?
Creating "My Kind of Store"
Customer Satisfaction Doesn't Count

Customer Engagement: Going Beyond Satisfaction

How do world-class organizations rise to the top in today's intensely competitive, turbulent global marketplace? High-performance organizations recognize the emotional drivers of human nature and leverage them to drive performance, one customer at a time.

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