14 July 2005

Fixing a Major Banking Problem

Customer engagement variation in bank branches can drive profits down, customers away, and bank executives nuts. Here's how to eradicate it -- and it's the last thing managers would probably consider.

by Teresa J. Tschida
Customer engagement variation in bank branches can drive profits down, customers away, and bank executives nuts. Here's how to eradicate it -- and it's the last thing managers would probably consider.
Teresa J. Tschida is a Strategic Consultant and Principal of Gallup.
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