14 April 2005

Coaching: No More Mr. Nice Guy

The most effective executive coaches offer blunt advice -- and focus relentlessly on the numbers

by Barry Conchie
The most effective executive coaches don't aim simply to make leaders feel good. Rather, they're blunt, and they focus relentlessly on measurable business performance.
Barry Conchie, Principal Leadership Consultant with Gallup, is the coauthor of Strengths Based Leadership.

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Customer Engagement: Going Beyond Satisfaction

How do world-class organizations rise to the top in today's intensely competitive, turbulent global marketplace? High-performance organizations recognize the emotional drivers of human nature and leverage them to drive performance, one customer at a time.

This event will take place from 08:30 to 11:45 at the Gallup London office (The Adelphi, 1-11 John Adam Street, London WC2N 6HS). There is cost to register. To learn more or to register, visit the Customer Engagement: Going Beyond Satisfaction page on the Gallup Consulting Web site or contact James Rapinac on +44 (0)20 7950 4433.

For a complete schedule of learning opportunities, visit the Gallup Learning Events page.