10 March 2005

Building Your "Bench Strength" (Part 1)

How the best organizations select and develop tomorrow's leaders

by Guido M.J. de Koning
All companies must find and develop the next generation of leaders if they want to survive, let alone thrive. But most experts agree that only a few companies master succession management. The first article in this two-part series reveals the practices that set those companies apart.
Guido M.J. de Koning is a former Principal and Performance Strategy Program Leader with Gallup.
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See also
Start Finding Tomorrow's Leaders Now
The Most Powerful Position in Retail
Building Your "Bench Strength" (Part 2)
Evaluating Employee Performance (Part 2)

Customer Engagement: Going Beyond Satisfaction

How do world-class organizations rise to the top in today's intensely competitive, turbulent global marketplace? High-performance organizations recognize the emotional drivers of human nature and leverage them to drive performance, one customer at a time.

This event will take place from 08:30 to 11:45 at the Gallup London office (The Adelphi, 1-11 John Adam Street, London WC2N 6HS). There is cost to register. To learn more or to register, visit the Customer Engagement: Going Beyond Satisfaction page on the Gallup Consulting Web site or contact James Rapinac on +44 (0)20 7950 4433.

For a complete schedule of learning opportunities, visit the Gallup Learning Events page.

Popular Topics Brand Engagement Business Consumers Customer Engagement Employee Engagement Innovation Leadership Performance Management Strengths-Based Development Workplace
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Copyright © 2009 Gallup, Inc. All rights reserved.
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