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CONTACT: The Gallup Management Journal
INFORMATION: Editorial and Executive Offices
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New York, NY 10020
888-274-5447
Customer Engagement: Going Beyond Satisfaction
How do world-class organizations rise to the top in today's intensely competitive, turbulent global marketplace? High-performance organizations recognize the emotional drivers of human nature and leverage them to drive performance, one customer at a time.
This event will take place from 08:30 to 11:45 at the Gallup London office (The Adelphi, 1-11 John Adam Street, London WC2N 6HS). There is cost to register. To learn more or to register, visit the Customer Engagement: Going Beyond Satisfaction page on the Gallup Consulting Web site or contact James Rapinac on +44 (0)20 7950 4433.
For a complete schedule of learning opportunities, visit the Gallup Learning Events page.
Inside the Mind of the Chinese Consumer
Over the last decade, Gallup has sought to understand the needs and aspirations of Chinese consumers. The results of this groundbreaking study provide valuable insights to anyone who wants to do business in China -- or sell products to consumers in one of the world's fastest-growing markets.
Learn more by reading "Inside the Mind of the Chinese Consumer" (Harvard Business Review, March 2006)