10 February 2005

The Fundamentals of Performance Management

Three keys to creating a system that eliminates costly variation in employee performance

by Glenn Phelps
The wide range in employees' performance has a dramatic impact on a company's financials. An effective performance management system aims to eliminate that range. Here are the three keys to making that system work.
Glenn Phelps, Ph.D., is a Senior Consultant with Gallup.
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See also
The Limits of Employee Training
The Four Disciplines of Sustainable Growth
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Gallup Retail Forum 2010: From Spenders to Savers

There is a "new normal" in consumer behavior, and the shift from spending to saving may be permanent. Whether retailers prevail or fail will depend on their ability to capture a larger share of the consumer's shrinking wallet.

At the Gallup Retail Forum 2010: From Spenders to Savers event, leaders will discuss the changing retail landscape and generate ideas on how their organizations can serve the new consumer.

The event will take place on April 14, 2010, at the Gallup Irvine office. To learn more or to register, visit the Gallup Retail Forum 2010 page on the Gallup Consulting Web site, or contact Mary Penner-Lovci (212.548.2940) or Krista Volzke (402.938.6001).

For a complete schedule of learning opportunities, visit the Gallup Learning Events page.

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