9 December 2004

What's the Key to Providing Quality Healthcare?

There are many factors -- but employee engagement is a big one

by Deborah A. Paller and Evan Perkins
In hospitals, high quality leads to healthy financial performance, according to substantial research. While many factors have a significant impact on patient safety and quality, one key is often overlooked: how engaged nurses are at work.
Evan Perkins was formerly Gallup's Global Intellectual Property Officer.
Deborah A. Paller was formerly Global Practice Leader, Healthcare, for Gallup.
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Physician Leadership Academy

At the Gallup Physician Leadership Academy, physician leaders -- or those who aspire to be leaders -- learn to enhance their interpersonal effectiveness, management competencies, and strategic decision-making skills.

Participants will learn about the demands of physician leadership and explore how these concepts shape an effective leadership strategy. They also gain a greater understanding of how these demands apply to themselves, their talents, and their leadership style.

For more information about the Physician Leadership Academy, contact Gallup University at 800.266.4115.

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