9 December 2004

What's the Key to Providing Quality Healthcare?

There are many factors -- but employee engagement is a big one

by Deborah A. Paller and Evan Perkins
In hospitals, high quality leads to healthy financial performance, according to substantial research. While many factors have a significant impact on patient safety and quality, one key is often overlooked: how engaged nurses are at work.
Evan Perkins was formerly Gallup's Global Intellectual Property Officer.
Deborah A. Paller was formerly Global Practice Leader, Healthcare, for Gallup.
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