14 October 2004

Looking for the Perfect Process?

Don’t bother -- the big gains from company-wide process improvement are long gone. It’s time for a fresh approach.

by Glenn Phelps
In their efforts to increase productivity, organizations continue to search for the perfect process that they can impose company-wide. The problem: It doesn't exist. But some processes are much more effective than others. Find out which ones.
Glenn Phelps, Ph.D., is a Senior Consultant with Gallup.
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