12 August 2004

Making the Balanced Scorecard Work (Part 2)

The crucial elements companies must manage

by Guido M.J. de Koning
The balanced scorecard is a powerful approach to managing high-performing organizations. But if it’s not implemented correctly, the scorecard is just a set of data that has little impact on the bottom line. Gallup’s research has found four key elements that make the balanced scorecard work. This article, the second in a two-part series, highlights two of those elements.
Guido M.J. de Koning was a Principal and Performance Strategy Program Leader with Gallup.
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