06 October 2009
PODCAST

A Powerful Alternative to Cutting Costs

Companies can improve performance by optimizing employee and customer engagement -- even in this sluggish economy

by John H. Fleming
Coauthor of Human Sigma: Managing the Employee-Customer Encounter (Gallup Press, November 2007)
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Cost curtailment and downsizing aren’t the only approaches to remaining viable in this relentlessly sluggish economy, according to Gallup research. Companies can focus on optimizing the human element of their business by engaging their staff and customers, says the coauthor of Human Sigma.
John H. Fleming, Ph.D., is Principal and Chief Scientist -- Customer Engagement and HumanSigma for Gallup. He is coauthor of Human Sigma: Managing the Employee-Customer Encounter (Gallup Press, November 2007).
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Reader Comments
Marie X Posted On 10/17/2009 3:22:46 AM

Save for things. There's a lot of urging for legislation that will restrict credit cards and their shenanigans and a proposed new law is that no one can get a credit card under the age of 18, and those under 21 need a cosigner over that age. It makes sense – a young man just doesn't have anything in the world these days, and it gets harder all the time. Just don't use credit cards – they cause bankruptcy, and do you really need all the useless plastic junk that you'd buy with a credit card?
http://personalmoneystore.com/moneyblog/2009/10/11/rules-prohibit-teens-credit-cards/

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See also
Consumer Confidence Slightly Higher in September
Your Organization’s Survival Plan
When Engaged Employees Meet Engaged Customers

Customer Engagement: Going Beyond Satisfaction

How do world-class organizations rise to the top in today's intensely competitive, turbulent global marketplace? High-performance organizations recognize the emotional drivers of human nature and leverage them to drive performance, one customer at a time.

This event will take place from 08:30 to 11:45 at the Gallup London office (The Adelphi, 1-11 John Adam Street, London WC2N 6HS). There is cost to register. To learn more or to register, visit the Customer Engagement: Going Beyond Satisfaction page on the Gallup Consulting Web site or contact James Rapinac on +44 (0)20 7950 4433.

For a complete schedule of learning opportunities, visit the Gallup Learning Events page.

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Copyright © 2009 Gallup, Inc. All rights reserved.
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