03 September 2009

The Impact of Unconscious Communication

How our unconscious gestures and expressions -- our honest signals -- affect business interactions

A GMJ Q&A with Alex Pentland, Ph.D., Toshiba Professor of Media, Arts, and Sciences at MIT and author of Honest Signals: How They Shape Our World
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Our unconscious gestures and expressions affect business, says MIT Professor Alex Pentland. In this interview, he describes what “honest signals” are, how they work, why they can’t be controlled, and how these involuntary signals change our perceptions of risk, reward, and trust.
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Reader Comments
JAMES P MURPHY, PHD Posted On 9/7/2009 2:20:02 PM

This would be a good reason to consider video conferencing in lieu of written correspondence only, email or conventional teleconferencing.

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Sheila Hill Posted On 9/20/2009 2:29:54 PM

This information is also very helpful for educators. Sometimes when we are conferencing with parents and we are discussing a delicate issue understanding these subtle gestures and cues could confirm our presumptions of the student's home environment.

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