8 July 2004

Making the Balanced Scorecard Work (Part 1)

The key elements many companies overlook

by Guido M.J. de Koning
Many companies that use a balanced scorecard approach to managing performance aren't seeing the expected returns -- or worse, their organizations have become more bureaucratic. Gallup's research has found that four key elements are required to make the balanced scorecard work. This article, the first in a two-part series, highlights two of those elements.
Guido M.J. de Koning is a former Principal and Performance Strategy Program Leader with Gallup.
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