09 October 2003

The Hard Work of Performance Management (Part 3)

How to manage two vastly different workgroups: one in turmoil, and one just great

by Glenn Phelps, Jean Timmerman, and Mike McDonald
The final article in this three-part series shows companies how to manage two vastly different workgroups: one in turmoil, and one just great.
Mike McDonald is Director of Engagement for Gallup's U.S. interviewing centers.
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Glenn Phelps, Ph.D., is a Senior Consultant with Gallup.
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Jean M. Timmerman, M.B.A., is Executive Director of Interviewing for Gallup.
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See also
Manage Your Human Sigma
The Hard Work of Performance Management (Part 2)
The Hard Work of Performance Management (Part 1)
Giving Them What They Deserve

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