09 October 2003

The Hard Work of Performance Management (Part 3)

How to manage two vastly different workgroups: one in turmoil, and one just great

by Glenn Phelps, Jean Timmerman, and Mike McDonald
The final article in this three-part series shows companies how to manage two vastly different workgroups: one in turmoil, and one just great.
Mike McDonald is Director of Engagement for Gallup's U.S. interviewing centers.
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Glenn Phelps, Ph.D., is a Senior Consultant with Gallup.
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Jean M. Timmerman, M.B.A., is Executive Director of Interviewing for Gallup.
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See also
Manage Your Human Sigma
The Hard Work of Performance Management (Part 2)
The Hard Work of Performance Management (Part 1)
Giving Them What They Deserve

Gallup Retail Forum 2010: From Spenders to Savers

There is a "new normal" in consumer behavior, and the shift from spending to saving may be permanent. Whether retailers prevail or fail will depend on their ability to capture a larger share of the consumer's shrinking wallet.

At the Gallup Retail Forum 2010: From Spenders to Savers event, leaders will discuss the changing retail landscape and generate ideas on how their organizations can serve the new consumer.

The event will take place on April 14, 2010, at the Gallup Irvine office. To learn more or to register, visit the Gallup Retail Forum 2010 page on the Gallup Consulting Web site, or contact Mary Penner-Lovci (212.548.2940) or Krista Volzke (402.938.6001).

For a complete schedule of learning opportunities, visit the Gallup Learning Events page.

Popular Topics Business Customer Engagement Employee Engagement Innovation Leadership Organizational Performance Partnership Performance Management Wellbeing Workplace
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