The final article in this three-part series shows companies how to manage two vastly different workgroups: one in turmoil, and one just great.
Mike McDonald is Director of Engagement for Gallup's U.S. interviewing centers.
Glenn Phelps, Ph.D., is a Senior Consultant with Gallup.
Jean M. Timmerman, M.B.A., is Executive Director of Interviewing for Gallup.
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