10 June 2004

What the Big Picture Doesn’t Show

A close look at one company’s rosy performance results reveals many hidden costs -- and untapped opportunities

by Glenn Phelps
Optimists beware: It's easy to draw sunny conclusions from a series of consistently high, company-wide employee engagement scores. Your company's overall score may indeed be stable and high but that doesn't mean the work environment is uniformly productive. A close look at one company's rosy performance results reveals many hidden costs -- and untapped opportunities.
Glenn Phelps, Ph.D., is a Senior Consultant with Gallup.
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See also
The Impact of Positive Leadership
The High Cost of Disengaged Employees

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