11 September 2003

The Hard Work of Performance Management (Part 2)

How to manage two types of workgroups: one ineffective, and one just bad

by Glenn Phelps, Jean Timmerman, and Mike McDonald
Performance management systems often fail because they lack objective measurement. Or they don't include improvement programs for individual workgroups. The strategies in this column, culled from Gallup's 30-year work with elite workgroups in various industries, will help managers improve team performance.
Mike McDonald is Director of Engagement for Gallup's U.S. interviewing centers.
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Glenn Phelps, Ph.D., is a Senior Consultant with Gallup.
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Jean M. Timmerman, M.B.A., is Executive Director of Interviewing for Gallup.
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