14 August 2003

The Hard Work of Performance Management (Part 1)

Systems for evaluating and influencing employees fail unless they have objective measurements and team improvement plans

by Glenn Phelps, Jean Timmerman, and Mike McDonald
Many companies try to implement effective performance management systems, but few succeed. What makes performance management so difficult in practice?
Mike McDonald is Director of Engagement for Gallup's U.S. interviewing centers.
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Glenn Phelps, Ph.D., is a Senior Consultant with Gallup.
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Jean M. Timmerman, M.B.A., is Executive Director of Interviewing for Gallup.
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