14 August 2003

Toyota Applies Quality Management to People

How focusing on employee engagement and customer value drives this automaker's success

A GMJ Q&A with the University of Toyota’s Dean, Mike Morrison
Toyota is one of the best-run companies in the world. Much of its success is due to "lean thinking," a concept that aims to create additional value for the end customer, according to Mike Morrison, Dean of Toyota University. Morrison recently spoke with Gabriel Gonzalez-Molina, Ph.D., Gallup's Global Practice Leader of Path Management Practices and co-author of the book, Follow This Path, about his management discoveries.
Gabriel Gonzalez-Molina is an author and lecturer for Gallup. He is coauthor of Follow This Path: How the World’s Greatest Organizations Drive Growth by Unleashing Human Potential (Warner Books, 2002).
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See also
Can the Toyota Way Be Transplanted?
What Price Car Customer Loyalty?
How Good Feelings Boost Bottom Lines
Manage Your Human Sigma
Managing Those Creative Types
Grim News for Japan's Managers
Is the U.S. Losing its Competitive Edge?
The Power of Positive Management (Part 1)
Follow This Path: How the World's Greatest Organizations Drive Growth by Unleashing Human Potential

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