14 August 2003

Toyota Applies Quality Management to People

How focusing on employee engagement and customer value drives this automaker's success

A GMJ Q&A with the University of Toyota’s Dean, Mike Morrison
Toyota is one of the best-run companies in the world. Much of its success is due to "lean thinking," a concept that aims to create additional value for the end customer, according to Mike Morrison, Dean of Toyota University. Morrison recently spoke with Gabriel Gonzalez-Molina, Ph.D., Gallup's Global Practice Leader of Path Management Practices and co-author of the book, Follow This Path, about his management discoveries.
Gabriel Gonzalez-Molina is an author and lecturer for Gallup. He is coauthor of Follow This Path: How the World’s Greatest Organizations Drive Growth by Unleashing Human Potential (Warner Books, 2002).
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Gallup Forum Dubai 2009

The Gallup Forum Dubai 2009 provides leaders with the opportunity to learn best practices and discuss the crucial issues that affect maximizing performance in their organizations. It also offers organizations the opportunity to benchmark their management practices against the world's best.

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