13 November 2008

Your Organization’s Survival Plan

When the going gets tough, high-performing companies make sure they double down their investments in people

by John Fleming, Tom Rath, and Barry Conchie
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Amid this economic crisis, severe budget cutting is inevitable and has already begun in many organizations. But when it comes to figuring out where to make those cuts, think long and hard before you act. According to three top Gallup management experts, when the going gets tough, high-performing companies actually double down their investments in people.
John H. Fleming, Ph.D., is Principal and Chief Scientist -- Customer Engagement and HumanSigma for Gallup. He is coauthor of Human Sigma: Managing the Employee-Customer Encounter.
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Gallup Global Practice Leader Tom Rath is the author of the bestsellers How Full Is Your Bucket? and StrengthsFinder 2.0. Rath's latest book is Strengths Based Leadership.
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Barry Conchie, Principal Leadership Consultant with Gallup, is the coauthor of Strengths Based Leadership.
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See also
U.S. Consumer Confidence Up Slightly in Recent Weeks
Gallup Daily: U.S. Life Evaluation
Who Are Your Promise Keepers?
Investors, Take Note: Engagement Boosts Earnings
Start Finding Tomorrow's Leaders Now
Manage Your Human Sigma
Caterpillar Constructs a Leadership Pipeline
Stress Resistant Customer Relationships
Reducing Staff the Right Way

Customer Engagement: Going Beyond Satisfaction

How do world-class organizations rise to the top in today's intensely competitive, turbulent global marketplace? High-performance organizations recognize the emotional drivers of human nature and leverage them to drive performance, one customer at a time.

This event will take place from 08:30 to 11:45 at the Gallup London office (The Adelphi, 1-11 John Adam Street, London WC2N 6HS). There is cost to register. To learn more or to register, visit the Customer Engagement: Going Beyond Satisfaction page on the Gallup Consulting Web site or contact James Rapinac on +44 (0)20 7950 4433.

For a complete schedule of learning opportunities, visit the Gallup Learning Events page.

Popular Topics Brand Engagement Business Consumers Customer Engagement Employee Engagement Innovation Leadership Performance Management Strengths-Based Development Workplace
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Copyright © 2009 Gallup, Inc. All rights reserved.
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